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Privacy Statement (UK)

This privacy statement was last updated on November 6, 2021 and applies to citizens of the United Kingdom.

In this privacy statement, we explain what we do with the data we obtain about you via https://crascit.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

1.1 Contact - Through phone, mail, email and/or webforms

For this purpose we use the following data:

  • Name, Address and City
  • Email address
  • IP Address

The basis on which we may process these data is:

Consent obtained

Retention period

We determine the retention period according to fixed objective criteria: Details provided via support requests and comments are retained indefinitely to allow future follow-up.

1.2 Payments

For this purpose we use the following data:

  • Name, Address and City
  • Email address
  • Financial data
  • IP Address

The basis on which we may process these data is:

Performance of an agreement

Retention period

We determine the retention period according to fixed objective criteria: Payment details (in whole or in part) may be retained by third party service providers (Stripe, PayPal, Quaderno, Xero, SendOwl) according to their respective terms. Crascit Pty Ltd may directly retain non-financial details for order-tracking and support purposes.

1.3 To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

  • Name, Address and City
  • Email address
  • IP Address

The basis on which we may process these data is:

Performance of an agreement

Retention period

We determine the retention period according to fixed objective criteria: Payment details (in whole or in part) may be retained by third party service providers (Stripe, PayPal, Quaderno, Xero, SendOwl) according to their respective terms. Crascit Pty Ltd may directly retain non-financial details for order-tracking and support purposes.

1.4 To be able to comply with legal obligations

For this purpose we use the following data:

  • Name, Address and City
  • Email address
  • IP Address

The basis on which we may process these data is:

Legal obligation

Retention period

We determine the retention period according to fixed objective criteria: Data may be retained for 10 years or more in order to meet legal obligations. The same data may be retained indefinitely for other reasons already stated elsewhere in these terms.

1.5 Compiling and analyzing statistics for website improvement.

For this purpose we use the following data:

  • IP Address

The basis on which we may process these data is:

A legitimate interest of our own

Retention period

We determine the retention period according to fixed objective criteria: Retention period will be indefinite to allow long term trends to be analysed.

1.6 To be able to offer personalized products and services

For this purpose we use the following data:

  • Location

The basis on which we may process these data is:

Legal obligation

Retention period

We determine the retention period according to fixed objective criteria: The country of a purchase is retained as part of the order transaction record. See those associated terms for the retention period.

2. Sharing with other parties

We only share or disclose this data to processors for the following purposes:

Processors

Name: Stripe
Country: Australia
Purpose: Processing payments

Name: PayPal
Country: Australia
Purpose: Processing payments

Name: Recrea Systems, SLU (Quaderno)
Country: Spain
Purpose: Producing and sending invoices

Name: Xero
Country: Australia
Purpose: Accounting

Name: Google
Country: Australia
Purpose: Providing email and support services

Name: SendOwl
Country: United Kingdom & Great Britain
Purpose: Processing orders and providing product downloads

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. 

4. Statistics

We keep track of anonymised statistics to gain insight into how often and in what way visitors use our website.The inclusion of full IP addresses is blocked by us.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

6. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9. Automated decision-making

We make decisions on the basis of automated processing with respect to matters that may have (significant) consequences for individuals. These are decisions taken by computer programmes or systems without human intervention.

The appropriate VAT to be charged on purchases is calculated based on country information. Purchases may be blocked for some countries.

10. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Commissioner's Office:Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

11. Children

Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.

12. Contact details

Crascit Pty Ltd
PO Box 21231
Little Lonsdale St
Victoria 8011
Australia
Website: https://crascit.com
Email: support@crascit.com

Annex

Akismet

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter's IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

Geolocation IP Detection

This site is using GeoLite2 City database (updated weekly) to identify the geographic location of your IP adress. This site is saving the IP of the visitors of the last 1 week for performance reasons. This information is only used to show a message when the customer is in a country that we are unable to sell to (typically for tax compliance reasons).