This privacy statement was last updated on November 9, 2024 and applies to citizens and legal permanent residents of South Africa.
In this privacy statement, we explain what we do with the data we obtain about you via https://crascit.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose, data and retention period
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)1.1 Contact - Through phone, mail, email and/or webforms
1.1 Contact - Through phone, mail, email and/or webforms
For this purpose we use the following data:
- An email address
Retention period
We determine the retention period according to fixed objective criteria: Details provided via support requests and comments are retained indefinitely to allow future follow-up.
1.2 Payments
1.2 Payments
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- IP Address
- Financial information such as bank account number or credit card number
Retention period
We determine the retention period according to fixed objective criteria: Payment and order details (in whole or in part) may be retained by third party service providers (Stripe, PayPal, Quaderno, Paddle, Xero, SendOwl) according to their respective terms. Crascit Pty Ltd may directly retain non-financial details for order-tracking and support purposes.
1.3 To support services or products that a customer wants to buy or has purchased
1.3 To support services or products that a customer wants to buy or has purchased
For this purpose we use the following data:
- A first and last name
- An email address
- IP Address
Retention period
We determine the retention period according to fixed objective criteria: Payment and order details (in whole or in part) may be retained by third party service providers (Stripe, PayPal, Quaderno, Paddle, Xero, SendOwl) according to their respective terms. Crascit Pty Ltd may directly retain non-financial details for order-tracking and support purposes.
1.4 Compiling and analyzing statistics for website improvement.
1.4 Compiling and analyzing statistics for website improvement.
For this purpose we use the following data:
- IP Address
Retention period
We determine the retention period according to fixed objective criteria: An anonymised IP address is retained indefinitely as part of the statistics collected for this website. This is not shared with third parties.
2. What if you don't provide us with your personal information?
If you don't provide us with your personal information, we may not be able to provide you with the information, products or assistance that you are seeking.
3. Sharing with other parties
We only share this data with operators and with other third parties for which consent must be obtained.
Operators
Name: Xero
Country: Australia
Purpose: Accounting
Name: Google
Country: Australia
Purpose: Providing email and support services
Name: SendOwl
Country: United Kingdom & Great Britain
Purpose: Processing orders and providing product downloads
Name: Paddle.com Market Limited
Country: United Kingdom
Purpose: Checkout implementation and payment processing
Name: Paddle.com Inc
Country: United States of America
Purpose: Checkout implementation and payment processing
4. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.5. Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
6. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.7. Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.8. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.9. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
10. Submitting a complaint
If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Regulator South Africa:P.O Box 31533,
Braamfontein,
Johannesburg,
2017
Complaints email:complaints.IR@justice.gov.za
11. Children
Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.
12. Contact details
Crascit Pty Ltd
PO Box 21231
Little Lonsdale St
Victoria 8011
Australia
Website: https://crascit.com
Email: support@crascit.com
We have appointed a contact person for the organization’s policies and practices and to whom complaints or inquiries can be forwarded:
Craig Scott
PO Box 21231
Little Lonsdale St
Victoria 8011
Australia